Account & Billing

PayNearMe is a safe, modern and convenient bill payment program for our residential customers that features over 60,000 locations nationwide for our customers to pay your RightFiber bill using cash. Locations include Dollar General, Family Dollar, CVS Pharmacy, Casey’s General Store, Walmart, and ACE Cash Express. To see a full map of approved retailers, click here.

Click here to watch a video on the various sections within your monthly bill.

To sign up for online billing, you must register for an online account. You can register here. You will need to have your most recent RightFiber statement available to help with the registration process.

Paperless billing enables customers to receive statements electronically rather than by mail. To take advantage of paperless billing, you must be registered with an online account. Once you are logged in to your online account, select “Settings”. Then select “General” and select “Web Bill Only”. Click “Change Preferences” to save. When your bill is ready to view, you will receive an email notification letting you know you can view your statement. 

Payments made after the billing due date may not reflect as “paid” on the next statement because the payment may have been processed during the same time or after the new billing invoice is generated. The best way to check the real-time status of your account is to create an online account.

Yes, you can select your bill date. However, be aware that selecting a date after the appropriate billing cycle can cause your first bill to be higher than quoted. For more information, please call Customer Care at 833.717.4448.

When the invoice amount has not been paid on or before the billing due date, a late fee is generated. A great way to avoid late fees is to enroll in the auto-pay program. 

For a transfer of current RightFiber services, there is a $49.95 transfer fee that will be applied to your account for the transfer of services from one residence to another. To initiate a transfer, please call a sales representative at 833.717.4448.

Please call 833.717.4448 for service cancelation and instructions on how to return the equipment.

If your service has been suspended due to non-payment, it will first go under suspension before we disconnect it entirely. If your service is in a suspended status, you can still make a payment to your account using the online billing site. Once you’ve made your payment online, services will be restored within six hours. If your account has been permanently disconnected, you will need to call us at 833.717.4448 so we can re-establish your account for new services. 

If you are looking to upgrade your current account or add more to your RightFiber plan, contact our representatives at 833.717.4448 and we will help!

SmartPods are available with RightFiber Smart WiFi. If you do not currently have Smart WiFi and are looking to upgrade, give us a call! If you currently have Smart WiFi and are looking to add an additional SmartPod, please contact 833.717.4448.