Account & Billing

PayNearMe is a safe, modern, and convenient bill payment solution newly added to the several customary ways you can pay your bill. PayNearMe features over 60,000 convenient payment locations nationwide, including retailers like CVS Pharmacy, Casey’s General Store, Family Dollar, ACE Cash Express, and Walmart, where you can pay your bill quickly and easily using cash. Simply show the cashier a barcode on your smartphone to scan, make your payment, and the clerk will supply a receipt.

You can also make a one-time payment with PayNearMe using a credit card, debit card, bank account, Google Pay, and Apple Pay. Plus, text-to-pay can be enabled, so a personalized link is sent to you that takes you directly to your payment page.

Call 833.717.4448 or click here to set up your account today!

RightFiber provides several ways to pay your bill, including online, by phone at 833.717.4448, by mail, or at one of the PayNearMe participating locations.

Click here to watch a video on the various sections within your monthly bill.

To sign up for online billing, you must register for an online account. You can register here. You will need to have your most recent RightFiber statement available to help with the registration process.

 

Paperless billing enables customers to receive statements electronically rather than by mail. To take advantage of paperless billing, you must be registered with an online account. Once you are logged in to your online account, select “Settings”. Then select “General” and select “Web Bill Only”. Click “Change Preferences” to save. When your bill is ready to view, you will receive an email notification letting you know you can view your statement. 

Payments made after the billing due date may not reflect as “paid” on the next statement because the payment may have been processed during the same time or after the new billing invoice is generated. The best way to check the real-time status of your account is to create an online account.

Yes, you can select your bill date. However, be aware that selecting a date after the appropriate billing cycle can cause your first bill to be higher than quoted. For more information, please call Customer Care at 833.717.4448.

When the invoice amount has not been paid on or before the billing due date, a late fee is generated. A great way to avoid late fees is to enroll in the auto-pay program. 

For a transfer of current RightFiber services, there is a $49.95 transfer fee that will be applied to your account for the transfer of services from one residence to another. To initiate a transfer, please call a sales representative at 833.717.4448.

Please call 833.717.4448 for service cancellation and instructions on how to return the equipment.

If your service has been suspended due to non-payment, it will first go under suspension before we disconnect it entirely. If your service is in a suspended status, you can still make a payment to your account using the online billing site. Once you’ve made your payment online, services will be restored within six hours. If your account has been permanently disconnected, you will need to call us at 833.717.4448 so we can re-establish your account for new services.

If you are looking to upgrade your current account or add more to your RightFiber plan, contact our representatives at 833.717.4448 and we will help!

If you currently do not have a SmartPod or would like to add an additional SmartPod, please contact 833.717.4448