RightFiber TV

• Big Button Remote Guide
• Remote Control Guide

To troubleshoot, please reboot the set-top box by unplugging the power cord for 10 seconds and plugging it back in.

If the issue persists, reboot the modem with the same steps, unplug the power cord for 10 seconds and plug it back in. You will want to wait 5 minutes for your connection to re-establish.

If the service is still not working, please call 833.717.4448 and our technical support team can provide further assistance.

Channel 1 is a tutorial channel that will loop. It contains over an hour of useful information on how to use your RightFiber TV and remote.

You can view our Tutorial Playlist on our YouTube Channel. 

• • Tune to the show you want to record.
  • Press the REC button on the remote control.
  • Press the Up or Down arrow button on the remote to highlight either One Episode or Record This Show.
  • Press the A or SELECT button on the remote to begin the recording.
  • Tune to the other channel you want to watch.
  • Repeat steps 2 through 4 above to record this channel at the same time.

• • 1 TB package (12 recordings at once) = $12/mo
  • 500 GB package (6 recordings at once) = $6/mo
  • 250 GB package (3 recordings at once) = No additional cost

• • Press Menu on the remote and scroll down to “Settings”
  • Select “Settings” with the “OK” button and scroll down to “Display”
  • Select “Display” with the “OK” button and scroll down to “Auto Standby”
  • Press the left arrow on the remote to change the setting to “Disabled”

Parental controls allow you to block programs by channel, rating, or time of day. In order to set any parental controls, you will need to set a PIN to prevent unauthorized changes. To set a PIN, follow the steps below:

1. Press the Settings button twice on the remote control.
2. Select the Parental Control option.
3. Enter a 4-digit PIN number to enable Parental Controls. Make sure to record the PIN in a safe place to reference when needed.
4. Re-enter the PIN to confirm.

After setting the 4-digit PIN, choose from the following options.

• Block by Rating
• Block by Channel
• Block by Time Period

To remove parental controls from a blocked program, select the blocked channel and enter your 4-digit PIN and the blocked program will be able to be viewed.

If you forget your PIN number, the account holder must contact us to reset it.

The restart feature allows you to restart a show from the beginning, as long as there is time remaining on the program.

Local weather can be accessed from an app within your RightFiber TV set top box. Simply, press the red button on your remote.  At the bottom of each window, there are colored dots that tell you which colored button to push on the remote to access that feature. Once you are in the weather app, press the green button to access the five-day forecast or the yellow button to access the radar. While in the radar screen, you can press the blue button to animate or freeze the radar. It will look similar to this. 

In addition, there are also several popular TV networks for weather, such as WeatherNation and your local broadcast stations for you to access also. 

The radar image is a base reflectivity image from the National Weather Service, and it shows ground clutter around the radar site when there isn’t any actual precipitation in the area.

1. On your remote, push the Menu button and select “Settings”
2. From the Settings Menu, arrow to the right and choose Phone to adjust the Caller ID Settings.
3. From the Phone Options menu you can turn Caller ID pop-ups on or off. You may also adjust the length of time the pop-up remains on the screen from 6, 9, 12, 18, or 21 seconds. 

Watch TV Everywhere is a video streaming on-demand platform that allows you to watch your programs from network websites or internet on any of your devices, including your computer, laptop, tablet or smartphone. You are able to watch both live TV or full episodes of current TV shows.

TV Everywhere is free for RightFiber customers, however you must subscribe to the RightFiber TV package.

• • Go to www.watchtveverywhere.com and select RightFiber as your TV provider. You will need your RightFiber account number to register. This can be found at the top of your monthly bill which you can access through online billing here. You can also call our customer care team at 833.717.4448 to gain this information.
  • Click on Register at the top left hand side, fill out the fields and click Register at the bottom. Keep in mind, the account number needs to be keyed in exactly as it is listed on the bill. Example: 00012345-6
  • Check the email address you just provided and click on the link to complete the registration process. You will find an email message with your Watch TV Everywhere activation link. Once you click on the link, you will be directed back to the watchtveverywhere.com website.
  • From here you can log in using the credentials you just created.
• Now you’re set and you can begin to enjoy Watch TV Everywhere! Either click on any of the network logos found on the homepage to be directed to the network website or simply search the network website and access their content from that route. If you’ve already logged into your TV Everywhere account you will not be asked to log in again once on the network website if you’re using the same device you just logged in with.
• Consider writing your log in credentials down so you remember the email address and password for future uses.

To encourage subscriptions to the Paramount Plus service, Paramount Network is changing the way you access their content.

Starting after January 31, 2024, you will no longer be able to access the following from your WatchTVEverywhere app: Comedy Central, MTV, Nickelodeon, Nick Jr., and Paramount Network.

Effective July 1, 2024, paramount is sunsetting the following programs from the website for WatchTVEverywhere: Comedy Central, MTV, Nickelodeon, Nick Jr., Paramount Network, Smithsonian Channel, CMT, Logo, TV Land.

For more information, please visit https://www.paramountnetwork.com/

If you have audio on most channels, but have silence on some or all of your local network channels, you may have the Secondary Audio Programming (SAP) turned ON. To turn OFF the SAP on your TV, follow the below steps:

1. Press the Menu button on your TV remote. Scroll down to the audio settings.
2. Locate the SAP option and turn it off. 

Do NOT unplug the power cord. Please call our technical support team at 833.717.4448

The first step is to check each of your connections connected to the device you are watching.

• To check power connections:
  • Look for loose power cords and plug them in all the way if loose.
  • If the wall outlet is controlled by a wall switch, make sure that the switch is in the ON position.
• To check video connections:
  • Tighten all cables, whether video cables, HDMI cables, or any other cable connected to your equipment.
  • You may also want to follow the cable to ensure they have not been damaged in any way.
• You may also need to return the Input to the correct source in order for the picture to show as expected.

Below are a couple of quick fixes to fix sound. If these fixes do not work, feel free to call our technical support at 833.717.4448.

• Press the Mute button once. If audio does not return, press Mute again to return to its original status.
• Make sure loosened audio cables are plugged in.
• Make sure the equipment is turned on, the volume turned up, and connected or switched to either the TV, cable box, or DVD.

• Watch TV Everywhere User Guide
• iGuide Quick Reference
• Potenza Remote Control Guide
• Big Button Remote Control Guide

The difference between each tier is typically the number of channels and which channels are available.

RightFiber is compatible with TVs that have an HDMI port.

Since RightFiber TV is served through our fiber optic cables, internet is also required to be able to receive RightFiber TV.

To install RightFiber Internet and TV should take approximately 2 hours.